The fine print, in plain English.
Cancellations & no-shows
Please give us at least 24 hours’ notice to cancel or reschedule. When an appointment is missed without notice, we usually can’t fill that time, which affects your therapist and other clients who wanted it.
- First late cancel or no-show: 50% of the service price
- Each one after that: 100% of the service price
Late cancellations because of an emergency, illness or bad weather generally aren’t charged. We look at each one case by case.
We may ask for a card on file to book future appointments, so a missed-session fee can be charged.
Running late
If you’re running behind, call us at (512) 436-9191. We’ll do our best to work with you, though we may need to end on time so the next client isn’t kept waiting.
On your first visit, please arrive 10 minutes early to fill out the intake form.
Health & safety
If you have a fever or a known infection, or you’ve had vomiting or diarrhea in the 24 hours before your appointment, please cancel. Illness-related late cancellations generally aren’t charged, decided case by case.
Please list any injuries, surgeries, medications, or pregnancy on your intake form so your therapist can plan a safe session. Some conditions may need a doctor’s OK before we begin. If you’re not sure, check with your doctor first.
Comfort, draping & consent
You’re always draped. Only the area being worked on is uncovered.
Undress to your comfort level. Many people keep their underwear on. That’s fine.
You’re in charge of your session. You can ask for more pressure, less pressure, or a different approach at any time. You can also ask to stop, and we will.
Every session is professional and therapeutic. Inappropriate comments or behavior end the session right away, and the full price is charged.
Minors
Booking for someone under 18? Please call us first at (512) 436-9191.
Bad weather
Don’t risk your safety to make an appointment. If we need to close for weather, we’ll let you know as early as we can, and we ask the same of you.
Payment & tipping
Prices are on the Pricing page. You pay one price per visit.
Tipping is never required. If you’d like to tip, 20% is standard.
Online, you can pay with a credit or debit card, Apple Pay, Google Pay, or a Dimensions gift card.
Want to use an HSA or FSA card? Call us before your visit and we’ll let you know.
Gift cards
A gift card is good for any massage or the infrared sauna, with any therapist. It’s good for five years from the date of purchase.
Can’t find your gift card? Call us or email info@dimensionsmt.com with the buyer’s name and email, and we’ll look it up.
Privacy
Here’s what we collect: your contact details, the health notes on your intake form, and your booking history in Mindbody.
We use it only to book your visits and give you a safe massage. Your health notes are seen only by your therapist and the staff who need them. We don’t sell your information.
To see or update what we have, email info@dimensionsmt.com.
Accessibility
Need step-free access, or have questions about getting to the suite? Call us before your visit and we’ll help you plan it.
Tell us when you book if you need a different table height, help getting on or off the table, or extra time. We’ll plan for it.
We’ve built this site to be readable and usable with screen readers. If something doesn’t work for you, call (512) 436-9191 or email info@dimensionsmt.com, and we’ll help.
Questions about any of this? Call (512) 436-9191 or email info@dimensionsmt.com.